|
Questions
How Long will it take to get my item? TOP
The shipping time varies depending on the product. Smaller items such as collars and charms can ship as quickly as 2 days. Bigger item such as beds and furniture can take up to 14 days depending on the manufacturer. Many larger items are custom made when you order.
The majority of items will ship within 5 business days.
If you are concerned about receiving an item in a shorter time period please e-mail us and we will give you a more accurate time frame.
What is your return policy? TOP
We
charge a 6% re-stocking fee on items returned for refund. We
do not accept returns for refunds on Sale Items. These may be exchanged
for other merchandise already in stock, within 21 days of original
purchase.
All
returns must be in the original, unused condition, with tags, or other
materials originally mailed, and must be perfectly re-sellable. We will
not accept a return that is a condition we consider unacceptable for
re-sale. Please include a copy of your packing slip. If you are
"Returning for Exchange", please email us the new item name and size
and we will hold it pending receipt of your return customercare@petfashionista.com
It is the buyer's responsibility to
pay for all return shipping costs on items "Returned for Exchange" or
"Returned for Refund." These charges will not be refunded. If you are
exchanging we will pay to have your item reshipped to you.
SPECIAL ORDERS CANNOT BE RETURNED OR EXCHANGED FOR ANY REASON.
We
log your return in when it arrives to note the date of return, but we
only handle returns once a week. We do not have the
ability to process those immediately. If we receive an item on Monday,
please do not expect to hear from us until the following Monday. Refunds may take up to 30 days to process and post on your account. Please be patient with us as we are unable to do instant refunds. Please Contact us prior to returning any item, then mail returns to:
Pet Fashionista
1048 Irvine Ave #199
Newport Beach, CA
92660
Why haven't you answered my e-mail? TOP
Please
be assured that we answer every email we receive, generally within 48 hrs. If you
do not receive an email from us, it is because either our security
system has blocked your incoming email or yours has blocked our answer.
A) Check your junk mail to see if my reply is in there; B) Resend your
email or send it through the comment box on our site.
What if you do not have the size I need? TOP
We only carry select sizes in stock for various reasons. We will special order collars, clothing, or beds in a larger or smaller size. E-mail customercare@petfashionista.com and we will work with you to get exactly what you need for your pet.
 Share our site with a friend | 
